TERMS & CONDITIONS
Effective Date: 28.04.26
Welcome to Glanoa (https://glanoa.com). These Terms & Conditions (“Terms”) govern your use of our website and services operated by Jurek Consumer Solutions.
By accessing or purchasing from our website, you agree to be bound by these Terms.
1. Company Information
- Business Name: Glanoa
- Company: Jurek Consumer Solutions
- Address: Beldangi, Dangram, North Dinajpur, 733128, India
- Email: support@glanoa.com
2. Acceptance of Terms
By visiting our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our website.
These Terms act as a legal agreement between the website and the customer, defining rights, responsibilities, and usage rules .
3. Use of Website
You agree to:
- Use the website only for lawful purposes
- Not misuse or hack the website
- Not copy, duplicate, or exploit any content without permission
We reserve the right to refuse service if any misuse is detected.
4. Products & Services
- We sell home cleaning and consumer products via our eCommerce platform.
- All product descriptions, prices, and availability are subject to change without notice.
- We strive for accuracy but do not guarantee that all product details are error-free.
5. Pricing & Payments
- All prices are listed in INR (₹).
- Payments must be made through approved payment methods available on the website.
- We reserve the right to cancel any order due to pricing errors or suspicious activity.
Clear payment and pricing policies are essential in eCommerce terms to avoid disputes .
6. Orders & Acceptance
- Orders are confirmed only after successful payment.
- We reserve the right to cancel or limit orders at our discretion.
- You agree to provide accurate billing and contact information.
7. Shipping & Delivery
- Delivery timelines are estimates and may vary.
- Delays may occur due to external factors beyond our control.
- Risk of loss passes to the customer upon delivery.
Shipping and delivery terms are a core requirement for online stores .
8. Returns & Refunds
- Returns are subject to our Return Policy.
- Refunds will be processed after product inspection.
- Products must be unused and in original packaging.
Return/refund clauses are critical to reduce customer disputes .
9. User Accounts
- You are responsible for maintaining account confidentiality.
- Any activity under your account is your responsibility.
- We may suspend accounts for suspicious or fraudulent activity.
10. Intellectual Property
- All content (logo, images, text, branding) belongs to Glanoa.
- Unauthorized use or reproduction is strictly prohibited.
Protecting intellectual property is a key clause in T&C agreements .
11. Prohibited Activities
You must not:
- Use the site for illegal purposes
- Transmit harmful code or malware
- Attempt unauthorized access
Violation may lead to legal action.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or policies.
13. Disclaimer of Warranties
- Products and services are provided “as is” and “as available.”
- We do not guarantee uninterrupted or error-free service.
14. Limitation of Liability
Jurek Consumer Solutions shall not be liable for:
- Indirect or incidental damages
- Loss of data, revenue, or profits
- Delays or service interruptions
Limiting liability is essential to protect businesses from legal risks .
15. Indemnification
You agree to indemnify and hold harmless Glanoa from any claims arising from your misuse of the website or violation of these Terms.
16. Termination
We reserve the right to terminate or suspend access to our website without notice if Terms are violated.
17. Changes to Terms
We may update these Terms at any time. Continued use of the website means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in West Bengal.
19. Contact Information
For any questions regarding these Terms, contact:
📧 support@glanoa.com
