RETURN & REFUND POLICY
Effective Date: 28.04.26
At Glanoa (https://glanoa.com), operated by Jurek Consumer Solutions, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or leaked upon delivery
- You received the wrong product
- The product is unused, unopened, and in original packaging
Return request must be raised within 12 hours of delivery
2. Non-Returnable Items
We do not accept returns for:
- Used or partially used products
- Products without original packaging
- Items purchased under clearance or special discounts (unless defective)
3. Return Process
To initiate a return:
- Email us at support@glanoa.com
- Include:
- Order ID
- Product name
- Reason for return
- Clear photos/videos of the issue
Once approved, we will arrange a reverse pickup or provide return instructions.
4. Refund Policy
- Refunds are processed only after product inspection
- Approved refunds will be issued to the original payment method
- Processing time: 5–7 business days after approval
5. Replacement Policy
- If eligible, you may request a replacement instead of a refund
- Replacement will be shipped at no extra cost
6. Shipping Charges
- Free return pickup for damaged, defective, or incorrect products
- For other eligible returns, shipping charges may be deducted
7. Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
8. Refund Delays
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us at support@glanoa.com
9. Contact Information
For any return or refund queries:
📧 support@glanoa.com
📍 Jurek Consumer Solutions
Beldangi, Dangram, North Dinajpur, 733128, India
